Castle Claims Service is a family-owned, multi-line independent adjusting firm serving insurers and self-insured organizations across Western Pennsylvania. For more than 60 years, we have built our reputation on fast response, accurate reporting, and the highest standards of integrity in claims handling.
From our offices in Pittsburgh and Erie, we support carriers, agents, and policyholders with dependable property and casualty claims services, liability claims handling, detailed appraisals, and responsive communication throughout every stage of the assignment.
Castle Claims Service began as a small local adjusting firm and has grown into one of Western Pennsylvania’s most trusted regional resources.
Our commitment has never changed: deliver fair, honest, and transparent service while treating every claim with the respect it deserves.
Many of our clients have partnered with us for decades because they value:
Consistent communication
Fast, professional inspections
Clear documentation
Accurate, carrier-ready reports
Fair pricing and dependable support
We understand what policyholders experience during a loss, and we make every effort to provide clarity, reassurance, and guidance during a difficult time.
Our adjusters are trained in Xactimate®, Symbility®, and modern file-management systems to ensure accuracy and consistency across every claim. To stay ahead of industry updates and emerging risks, each adjuster participates in ongoing continuing education and skill development.
We invest heavily in:
Software and digital tools
Secure online claim-management
Accurate data retention
High-quality field equipment
Best practices for documentation and reporting
This combination of experience and modern technology gives our clients the reliability, speed, and accuracy they expect.
When a new assignment is received, our team follows a consistent, proven process:
Initial Contact Within 24 Hours
We immediately notify the policyholder, introduce the assigned adjuster, and verify contact information.
Inspection Within 48 Hours
Appointments are scheduled promptly, and policyholders receive guidance on mitigation, next steps, and what to expect.
Accurate Documentation & Reporting
All claim activity is maintained in a secure online system with updates, notes, and reports available to clients.
Detailed Appraisals & Fair Pricing
When needed, we work with insureds or contractors to secure agreed pricing and accurate estimates.
Ongoing Updates Until Completion
Monthly updates and timely communication continue until the claim is fully resolved.
Our clients rely on us because every assignment is handled consistently, professionally, and with care. Learn more about the claims process
Losses don’t wait — and neither do we. A live operator is available 24 hours a day, 7 days a week to receive new assignments and urgent calls.
Email, phone, fax, or online submissions are all accepted. Emergency calls are routed immediately so no claim goes unanswered.
Castle Claims Service proudly maintains active involvement in the insurance community.
We are listed in:
BEST’s Recommended Insurance Adjusters
And we are active members of:
NAIIA – National Association of Independent Insurance Adjusters
PAMIC – Pennsylvania Association of Mutual Insurance CompaniesÂ
NAMIC – National Association of Mutual Insurance Companies
These affiliations demonstrate our ongoing commitment to industry standards, ethics, and professional development.
From severe weather losses to everyday homeowner claims, from liability investigations to detailed appraisals, Castle Claims Service remains a trusted partner for insurers across the region.
With long-standing experience, competitive pricing, and a history of satisfied clients, we continue to support carriers with reliable, local claims service grounded in integrity and professionalism. For additional information on what policyholders can expect during a claim, visit our Frequently Asked Questions page.
Our adjusters, support staff, and leadership team bring decades of combined experience to every claim. We take pride in serving Western Pennsylvania with professionalism, accuracy, and genuine care.
